BS ISO/IEC 30105-8:2022:2023 Edition

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Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes – Continual Performance Improvement (CPI) of ITES-BPO

Published By	Publication Date	Number of Pages
BSI	2023	36

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PDF Pages	PDF Title
2	undefined
6	Foreword
7	Introduction
9	1 Scope 2 Normative references 3 Terms and definitions
10	4 CPI interrelationship with the ISO/IEC 30105-1 process reference model (PRM) and the ISO/IEC 30105-2 process assessment model (PAM) 4.1 General 4.2 CPI, PRM and PAM
12	5 CPI components 5.1 General 5.2 Performance criteria for ITES-BPO services 5.2.1 Criticality of root cause of issues and threats
13	5.2.2 Defining service performance criteria
14	5.2.3 Informative case study: service performance criteria determination
20	5.3 CPI assessment: lifecycle continual performance improvement (LCPI) method
21	5.4 CPI repository 6 CPI methodology for ITES-BPO service providers 6.1 General 6.2 Steps and activities 6.2.1 Steps
22	6.2.2 Step 1: assessing ITES-BPO service delivery 6.2.3 Step 2: selecting issues and threats
23	6.2.4 Step 3: processing issues and threats
24	6.2.5 Step 4: improving ITES-BPO service delivery 7 Implications of implementing CPI methodology in an ITES-BPO continual improvement process (TEN8) 7.1 General 7.2 New WPs provided by the CPI methodology
25	7.3 Existing WPs essential for the CPI methodology
27	7.4 Updated BPs and WPs for the CPI methodology
28	7.5 Other ITES-BPO processes using CPI WPs as inputs or outputs
33	Bibliography

Additional information

Status	Definitive
Pages	36
Publication Date	2023-01-17
ISBN	978 0 539 06110 9
Standard Number	BS ISO/IEC 30105-8:2022
Title	Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes – Continual Performance Improvement (CPI) of ITES-BPO
Identical National Standard Of	ISO/IEC 30105-8
Descriptors	Information technology, Performance, Information operations, Data processing, Data processing systems, Administration, Files administration
Publisher	BSI
Committee	IST/60/3
ICS Codes	35.020 - Information technology (IT) in general

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BS ISO/IEC 30105-8:2022:2023 Edition

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