BS ISO/IEC 19086-2:2018

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Cloud computing. Service level agreement (SLA) framework – Metric model

Published By	Publication Date	Number of Pages
BSI	2018	48

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Description

This document establishes common terminology, defines a model for specifying metrics for cloud SLAs, and includes applications of the model with examples. This document establishes a common terminology and approach for specifying metrics.

This document is for the benefit of and use for both cloud service providers (CSPs) and cloud service customers (CSCs). This document is intended to complement ISO/IEC 19086‑1, ISO/IEC 19086‑3 and ISO/IEC 19086‑4.

This document does not mandate the use of a specific set of metrics for cloud SLAs.

PDF Catalog

PDF Pages	PDF Title
2	National foreword
6	Foreword
7	Introduction
9	1 Scope 2 Normative references 3 Terms and definitions
10	4 Symbols and abbreviated terms
11	5 Conformance 6 Metrics overview 6.1 General 6.2 Background 6.2.1 Choosing a cloud service
12	6.2.2 Convert requirements to agreement
13	6.2.3 Ensure the agreement is being met 6.3 Metrics 6.4 Cloud service metrics (CSMs)
14	6.4.1 Major stakeholders
15	6.4.2 CSM usage categories
18	7 Metric model overview 7.1 General
19	7.2 Basic concepts 7.2.1 Introduction 7.2.2 Cloud service level objectives and cloud service qualitative objectives
20	7.2.3 Metric data format 8 Metric model 8.1 Metric model development
21	8.1.1 Metric model specification 8.1.2 Use of UML class diagrams and textual descriptions 8.1.3 Metric model description
22	8.1.4 Extending the metric 8.1.5 Metric model details
25	Annex A (informative) SO and SO evaluation
27	Annex B (informative) Metric — Table form
30	Annex C (informative) CSM examples
43	Annex D (normative) XML schema
46	Bibliography

Additional information

Status	Withdrawn
Pages	48
Publication Date	2018-12-14
Withdrawn Date	2023-02-21
ISBN	978 0 580 95282 1
Standard Number	BS ISO/IEC 19086-2:2018
Title	Cloud computing. Service level agreement (SLA) framework – Metric model
Identical National Standard Of	ISO/IEC 19086-2:2018
Descriptors	Computer technology, Data processing, Computer networks, Communication networks, Internet
Publisher	BSI
Committee	IST/38
ICS Codes	35.210 - Cloud computing

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BS ISO/IEC 19086-2:2018

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