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BS ISO 9241-221:2023

BS ISO 9241-221:2023

$215.11

Ergonomics of human-system interaction – Human-centred design process assessment model

Published By Publication Date Number of Pages
BSI 2023 118
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PDF Catalog

PDF Pages PDF Title
2 National foreword
7 Foreword
8 Introduction
9 1 Scope
2 Normative references
10 3 Terms, definitions and abbreviated terms
3.1 Terms and definitions
3.2 Abbreviated terms
4 Conformity
11 5 PAM and capability determination
5.1 General
5.2 Process capability levels and process attributes
12 5.3 Process performance indicators
5.4 Process capability indicators
13 5.5 Process attribute rating
14 5.6 Process capability level model
16 6 Process reference model (PRM) and process performance indicators (PPIs) (Level 1)
6.1 General
18 6.2 HCP.1 process group: ensure enterprise focus on human-centred quality
6.2.1 Purpose and outcomes of HCP.1
19 6.2.2 HCP.1.1 – Incorporate human-centred quality in business strategy
20 6.2.3 HCP.1.2 – Institutionalize human-centred quality
21 6.3 HCP.2 process group: enable human-centred design across projects and systems
6.3.1 Purpose and outcomes of HCP.2
22 6.3.2 HCP.2.1 – Integration of human-centred design
24 6.3.3 HCP.2.2 – Resources for human-centred design
25 6.3.4 HCP.2.3 – Authorization and control of human-centred quality
27 6.4 HCP.3 process group: execute human-centred design within a project
6.4.1 Purpose and outcomes of HCP.3
6.4.2 HCP.3.1 process sub-group: plan and manage human-centred design for the project
36 6.4.3 HCP.3.2 process sub-group: identify the context of use
38 6.4.4 HCP.3.3 process sub-group: establish the user requirements
45 6.4.5 HCP.3.4 process sub-group: design solutions that meet user requirements
49 6.4.6 HCP.3.5 process sub-group: user-centred evaluation
54 6.5 HCP.4 process group: introduction, operation and end of life of a system
6.5.1 Purpose and outcomes of HCP.4
55 6.5.2 HCP.4.1 – Introducing the system
58 6.5.3 HCP.4.2 – Human-centred quality in operation
59 6.5.4 HCP.4.3 – Human-centred quality during upgrades
61 6.5.5 HCP.4.4 – Human-centred quality at the end of life of a system
63 7 Process capability levels and process attributes (Levels 0 to 5)
7.1 General
7.2 Process capability level 0: Incomplete process
7.3 Process capability level 1: Performed process
7.3.1 General
7.3.2 PA 1.1 – Process performance process attribute
64 7.4 Process capability level 2: Managed process
7.4.1 General
7.4.2 PA 2.1 – Performance management process attribute
66 7.4.3 PA 2.2 – Documented information management process attribute
67 7.5 Process capability level 3: Established process
7.5.1 General
7.5.2 PA 3.1 – Process definition process attribute
69 7.5.3 PA 3.2 – Process deployment process attribute
70 7.5.4 PA 3.3 – Process assurance process attribute
71 7.6 Process capability level 4: Predictable process
7.6.1 General
7.6.2 PA 4.1 – Quantitative analysis process attribute
73 7.6.3 PA 4.2 – Quantitative control process attribute
74 7.7 Process capability level 5: Innovating process
7.7.1 General
7.7.2 PA 5.1 – Process innovation process attribute
77 Annex A (informative) Explanation of the process reference and PAMs
80 Annex B (informative) Conformity of the process assessment and reference models with ISO/IEC 33004
82 Annex C (informative) Attributes to look for in work products as part of an assessment
115 Bibliography

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BS ISO 9241-221:2023
$215.11