BS ISO 22059:2020

$102.76

Guidelines on consumer warranties/guarantees

Published By	Publication Date	Number of Pages
BSI	2020	20

Guaranteed Safe Checkout

Categories: 03.080.30 - Services for consumers, BSI

If you have any questions, feel free to reach out to our online customer service team by clicking on the bottom right corner. We’re here to assist you 24/7.
Email:[email protected]

Description

This document specifies the form and content of warranties/guarantees that a manufacturer and/or supplier can use to address reasonable expectations of products by consumers.

This document is applicable to transactions between businesses and consumers of new and used products, including online transactions. This document is also applicable to products associated with services to complete a transaction (such as, buying clothes that need alteration).

PDF Catalog

PDF Pages	PDF Title
2	National foreword
6	Foreword
7	Introduction
9	1 Scope 2 Normative references 3 Terms and definitions
11	4 Purpose and principles 5 General requirements 5.1 Status of warranty/guarantee 5.1.1 Pre-condition for registration
12	5.1.2 Registration of warranty/guarantee 5.1.3 Infringement of statutory rights 5.1.4 Transferability of warranty/guarantee 5.2 Terms of warranty/guarantee 5.2.1 Language 5.2.2 Disclosure 5.2.3 Explanation of warranty/guarantee 5.2.4 Warranty/guarantee document 5.2.5 Claims/complaints 5.3 Duration of warranty/guarantee 5.3.1 Perishable product
13	5.3.2 Non-perishable product 5.4 Breach of warranty/guarantee 5.4.1 Details of breach 5.4.2 Process to resolve the breach 5.4.3 Recurrent defects 5.5 Exclusion of warranty/guarantee 5.5.1 Exclusion/limitation of liability 5.5.2 Unfair terms 6 Categories of warranties/guarantees 6.1 General 6.2 Warranty/guarantee as to title/legal rights 6.3 Warranty/guarantee as to quality 6.4 Warranty/guarantee as to fitness for particular purpose
14	6.5 Warranty/guarantee that products comply with description 6.6 Warranty/guarantee that products comply with sample 6.7 Warranty/guarantee as to repairs and spare parts 6.8 Warranty/guarantee as to inspection 6.9 Express warranty/guarantee
15	7 General requirements 7.1 Right of redress against suppliers 7.1.1 General 7.1.2 Failures that can be repaired 7.1.3 Failures that cannot be repaired
16	7.2 Right of redress against manufacturers 7.2.1 General 7.2.2 Implied warranties/guarantees 7.2.3 Express warranties/guarantees 7.3 Manufacturers’ and suppliers’ redress policy
17	Annex A (informative) Flowcharts of right of redress
19	Bibliography

Additional information

Status	Definitive
Pages	20
Publication Date	2020-02-05
ISBN	978 0 580 97924 8
Standard Number	BS ISO 22059:2020
Title	Guidelines on consumer warranties/guarantees
Identical National Standard Of	ISO 22059
Descriptors	Consumer information, Consumer protection, Warrants (commercial), Guarantees, Manufacturers, Consumer-supplier relations, Business companies
Publisher	BSI
Committee	SVS/0
ICS Codes	03.080.30 - Services for consumers

Preview PDF


PDF Format	Searchable	Printable	Preview Now

BS ISO 22059:2020

PDF Catalog

Related products